Orders & Payments
What payment methods do you accept?
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How do I know if my order was successful?
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Do you offer Cash on Delivery (COD)?
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What should I do if I was charged but didn’t get a confirmation?
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Do you provide invoices for my order?
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Shipping & Delivery
What are the shipping charges?
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How long does delivery take?
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How can I track my order?
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Returns & Refunds
What is your return policy?
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What if I receive a damaged product?
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Can I exchange an item?
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Account & Login
Do I need an account to place an order?
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I forgot my password. How can I reset it?
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Can I change my account information later?
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Offers & Discounts
Do you offer any discounts or promo codes?
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How can I apply a coupon code?
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Do you have a loyalty or rewards program?
We’re working on a rewards program to give you exclusive benefits on future purchases — stay tuned!
Customer Support
How can I contact customer support?
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What are your support hours?
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How quickly will I get a response?
We usually respond within 24 hours on business days.
Bulk Orders / Wholesale Enquiries
Do you offer bulk discounts?
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Can I customize bulk orders?
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How can I place a wholesale or corporate order?
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